Education and Experience

• Minimum: High School Diploma / Pursuing Graduation (Minimum 12 years of Formal Education)
  
• Additional: Graduate or global equivalent preferred
  
• 1–2 years of experience in customer service or service industry
  
• Experience in travel, tourism, or visa operations preferred
  
• Basic MS Office and typing skills
  
• Strong communication and customer handling skills
  

• Application Processing – Review and collect visa applications accurately and efficiently.
  
• Customer Support – Handle applicant inquiries professionally via walk-ins, phone, or email.
  
• Data Entry & Compliance – Maintain accurate records and ensure compliance with SOPs and security standards.
  
• Queue & Process Management – Support smooth applicant flow and timely processing during peak hours.
  
• Administrative Support – Assist with reporting, logistics, and passport handling activities.