Role/person specification

• Bachelors Degree that is relevant to the role
  

• Experience in a front-line banking sales/marketing/service environment.
  

• Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers.
  

Sales to Retail customers with operational rigor and compliance with KYC requirements: (80%)

• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products to meet set sales targets.
  

• Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
  

• Submit and check correctness of the completed application forms of different products in line with Bank policies and requirements to line manager for review.
  

• Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations.
  

Customer Service (15) %

• Provide excellent timely customer service in line with Absa values and policies.
  

• Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
  

• Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications.
  

Technical Experience and Capability (5) %

• Pursue continued improvement in personal development by participating in learning and development trainings assigned.
  

• Agree annual performance objectives with the line manager, including specific sales targets.