DFCU Bank
Senior Officer – Recoveries
Kampala
• Uganda
Closed for applications
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Equity Bank Kenya
Manager-Knowledge Management (EBKL)
Nairobi
• Kenya
Closed for applications
Profession (Banking, microfinance, insurance, Mid-level)
Industry (Business, strategic management, Mid-level)
Seniority (Business, strategic management, Banking, microfinance, insurance)
© Fuzu Ltd
DFCU Bank
Banking + 2 more
Description
Requirements
- Bachelor’s Degree in Economics, Statistics, Commerce, Business Administration or equivalent.
- 4 years’ experience in a Financial Institution with at least 1 – 2 years’ experience in credit approval & structuring, credit administration and debt recovery.
- Credit administration and credit analysis skills are an added advantage.
- Thorough understanding of the Bank’s Credit policies.
- Thorough knowledge of FIA/IFRS guidelines & regulations on asset quality.
- Basic understanding of the legal framework.
- High standards of performance and Control of Quality
- Leadership, management (Initiative, decision making, dispute resolution, good customer service, very good negotiation skills).
Responsibilities
- Manage recoveries on the written off accounts under retail Banking.
- Make collection calls and/or conduct field visits.
- Develop repayment plans on customers’ financial situation and advise customers on alternative repayment options.
- Resolve and provide customer service regarding loan related matters. Communicate and follow up effectively with customer queries, disputes etc.
- Process customer instructions within set TAT guidelines.
- Issue repayment reminders and /or demand notices.
- Updating customer files.
- Enlist the support of the Manager- Remedial & Recoveries-Retail to resolve more complicated loan matters and identify root causes of non-payment.
- Prepare and Present cases to ICC that are within the mandate of ICC.
- Refer matters to Legal in a timely manner when turnaround of a payment plan of a written off facility is breached or not possible and ensure foreclosure and/or recovery actions are done in the most cost-effective manner and within set procedures to minimize losses & negative publicity (reputational risk).
- Process release of securities for accounts that have been paid off.
- Support the Collection Support officer in Following up on Insurance claims and related documentation.
- Recommend accounts to be outsourced to our external debt collectors for unsecured loans and litigation depending on the matter.
- Creating awareness to other bank staff on portfolio management.
- Initiate and follow up the foreclosure process within the guidelines of the Foreclosure and manage property acquired as a result of foreclosure.
- Deal with stake holders eg Auctioneers & Bailiffs, External Lawyers and External Debt Collectors.
- Any other duty as advised.
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