2. Travel Trade and Agency Management

• Manage relationships with travel agencies, consolidators, tour operators, and travel trade partners within Uganda.
  

• Monitor agency productivity, sales performance, and booking behavior.
  

• Support implementation of agency incentive programs, trade activation activities, and sales promotions.
  

• Ensure agencies comply with UNACL commercial policies and sales procedures.
  

3. Corporate and Government Sales Development

• Develop and manage relationships with corporate organizations, government institutions, NGOs, educational institutions, diplomatic missions, and strategic domestic accounts.
  

• Support negotiation and implementation of corporate sales agreements.
  

• Monitor performance and retention of key domestic accounts.
  

4. Direct Sales and Market Activation

• Drive growth in website sales, mobile sales, airport sales, city ticket office sales, and call centre sales within Uganda.
  

• Support implementation of promotional campaigns, roadshows, sales events, and customer engagement activities.
  

• Coordinate with Brand & Advertising teams on domestic commercial campaigns and market visibility initiatives.
  

5. Ticketing and Sales Office Coordination

• Oversee coordination of ticketing and reservation sales support activities within Uganda.
  

• Monitor ticket sales, EMD sales, ancillary sales, refunds management and support, and customer servicing performance.
  

• Ensure proper sales accountability and reconciliation controls within domestic sales locations.
  

• Support operational coordination during disruptions and schedule changes.
  

6. Revenue Accountability and Sales Reconciliation

• Monitor daily sales reporting and reconciliation activities within the domestic market.
  

• Ensure proper accountability for cash collections, card transactions, mobile money payments, bank deposits, and other payment collections.
  

• Escalate sales discrepancies, revenue leakage risks, unremitted collections, or commercial irregularities immediately.
  

• Support implementation of revenue protection controls and ADM management initiatives.
  

7. Customer Service and Passenger Support

• Ensure high standards of customer service across domestic sales channels.
  

• Support handling of escalated customer complaints and commercial servicing issues.
  

• Coordinate customer communication during disruptions, schedule changes, promotional activities, and operational irregularities.
  

• Promote a positive UNACL image and customer experience within the market.
  

8. Market Intelligence and Competitive Monitoring

• Monitor competitor pricing, schedules, promotions, route activity, and market positioning within Uganda.
  

• Provide market intelligence and commercial insights to management.
  

• Support demand forecasting and domestic commercial planning activities.