Makerere University Business School
Connect Store Supervisor
Iganga
• Uganda
Closed for applications
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Makerere University Business School
Touch Point Supervisor
Hima,
Kyenjojo,
Ntungamo
• Uganda
Closed for applications
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Makerere University Business SchoolProfession (Education, academic)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Electrical engineering,Food, nutrition,Information technology, software development, data,Medical, health,Restaurant, hospitality, travel,Sales, marketing, promotion,Skilled, manual labor,Teaching, training,Transportation, logistics, driving,
Industry (Business, strategic management)
Aeronautics,Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Education, academic,Electronics,Energy, utilities, environment,Finance & FinTech,Financial Services,Governmental,Health care, medical,Manufacturing,Non-profit, social work,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Business, strategic management, Education, academic)
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Makerere University Business School
Education + 1 more
Description
Academic Qualification
Bachelor’s degree in Business Administration, Social Sciences, or any other relevant field.
Experience Required
- At least 4 years’ experience in a service-driven environment.
- At least 3 years’ experience managing branches/stores and supervising teams.
- Strong knowledge of sales and retail industry trends, retail operations, and service best practices.
Responsibilities
- Drive and ensure effective implementation of customer experience plans.
- Conduct and lead daily team debrief sessions.
- Ensure achievement of sales targets and improvement of Net Promoter Score (NPS).
- Manage the assigned store/branch operations efficiently.
- Ensure customer complaints and service requests are handled promptly.
- Assist SCOMs in the implementation of PPPs.
- Prepare weekly, monthly, and quarterly operational reports.
- Manage manpower resources within the store/cluster in coordination with the SCOM.
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