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Nairobi KenyaKiserian Kenya

Published

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Entry and Basic-level Information technology, software development, data jobs in Kiserian, Kenya

10 jobs found

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Country / Region

KenyaNigeriaUganda

Seniority (Information technology, software development, data)

Entry and Basic-level,Mid-level,Senior-level,

© Fuzu Ltd

Kenya/Nairobi/Information technology, software development, data
Influx. Inc

Computers + 1 more

Technical Support Agent- SaaS & Integrations

Closed for applications
Nairobi • Kenya

Posted: Sep 7, 2026

Apply by: Sep 14, 2026

Expired

Job details

Contract Type

Description

Key Responsibilities

  • Troubleshoot technical issues involving Gmail, Outlook, Apple Mail/iCloud, calendars, and platform integrations.
  • Identify the root cause of issues across different systems, platforms, and integrations.
  • Investigate account settings, permissions, authentication, synchronization, and configuration issues.
  • Guide customers through troubleshooting steps such as disconnecting and reconnecting accounts, updating settings, re-authenticating integrations, and resolving email or calendar sync issues.
  • Provide clear and professional voice and written support to customers with different levels of technical knowledge.
  • Research and resolve unfamiliar issues using documentation, videos, internal resources, and other tools.
  • Document troubleshooting steps and resolutions accurately.
  • Take ownership of issues and resolve them independently, escalating to engineering only when necessary.

Requirements & Qualifications

  • C1 English proficiency, with excellent spoken and written communication skills.
  • Diploma or degree in IT, Information Systems, Computer Science, or a related field.
  • Previous technical support experience, preferably in a SaaS, software, or technology environment.
  • Understanding of how Gmail, Outlook, Apple Mail/iCloud, and calendar tools integrate and synchronize with other platforms.
  • Strong understanding of technical settings, configurations, permissions, and integrations.
  • Strong logical reasoning and problem-solving skills, with the ability to identify the root cause of complex issues.
  • Confident providing voice support and explaining technical concepts clearly without unnecessary jargon.

Highly Preferred Qualification

  • Hands-on Apple and iCloud troubleshooting experience, including Apple Mail, iCloud accounts, Apple settings, and email or calendar synchronization.


Tags
Information technology, software development, dataComputers, software development and servicesEntry and Basic-levelKenya

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