Requirements

• Bachelor’s degree in computer science, Software Engineering Information Technology, Electrical/Telecom Engineering or related course.
  

• Relevant certification / accreditation i.e., Business process Framework training and development languages
  

• Software security tools and Software Engineering tools Knowledge.
  

Work Experience

• 5-6years’ experience in Operations in a stressful environment specifically in tools based on Unix/ Linux and windows plus security operations, Plus 3 years in process driven environments
  

• Design and Automation of processes to streamline operations.
  

• Conduct research on Enterprise Management tools and standards to remain abreast of developments in the IT industry.
  

• Integrate the ITSM tool with all vendors, OpCos and Service providers
  

• Ensuring that all tools meet the availability, integrity, scalability, and security requirements.
  

• Administration, configuration, deployment of all security tools in the MTN ICT Infrastructure (like Splunk, OSSEC, Trend micro, Operational tools and other security tools)
  

• Execute and oversee new tools for software upgrades and changes.
  

• Monitor and test Backoffice performance and provide performance statistics and reports.
  

• Participate in designing solutions to align to automation.
  

• Design and develop and maintaining a precise and comprehensive procedural and process documentation for end-to-end Operations in tools perspective.
  

• Serves as the first point of contact for Vendor management, establishes, and maintains an effective relationship with the Vendors to ensure that all critical issues are brought to a rapid resolution in accordance with established SLAs.
  

• Establishing and maintaining effective relationships to continually improve collaboration with business stakeholders.
  

• Planning and managing support for incident management tools and processes.
  

• Security Incident and Event Management including proactive security monitoring.
  

• Third party access control, authorization and User access review for selected systems' OS, DB and APP.
  

• Endpoint, network access management and Vulnerability assessments
  

• Coordinating interfaces between incident management and other service management processes
  

• Driving the efficiency and effectiveness of the incident management process
  

• Developing and maintaining the incident management process and procedures