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WFM Real Time Analyst I
Nairobi
• Kenya
Profession (Outsourcing, leasing, Entry and Basic-level)
Industry (Customer support, client care, Entry and Basic-level)
Seniority (Customer support, client care, Outsourcing, leasing)
© Fuzu Ltd
Outsourcing + 1 more
Description
🛠️ Requirements:
Advanced English level (C1).
Minimum 1 year of customer service experience (preferably in a contact center).
Strong verbal and written communication skills.Customer-oriented mindset with problem-solving abilities.
Comfortable working in fast-paced, high-volume environments.
Basic computer skills and ability to navigate multiple systems.
Availability to work onsite in Nairobi, Kenya is mandatory.
✨ What We Offer:
Paid training and ongoing support.
Growth opportunities within a people-driven organization.
Collaborative and professional work environment.
Responsibilities
💬 About the Role:
Handle customer inquiries regarding products, services, purchases, and order status.
Manage a high volume of calls while maintaining professionalism and quality.
Provide clear, accurate, and timely information to customers.
Build rapport quickly and ensure a positive customer experience.
Document all customer interactions in internal systems.
Collaborate with team leads, quality, and training teams to meet performance expectations.
Adhere to schedules, performance metrics, and operational guidelines.
Demonstrate flexibility to work different shifts, including evenings and weekends.
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