
Customer service Representative
Nairobi
β’ Kenya

Customer Experience Trainee
Nairobi
β’ Kenya
Customer Service Officer (Imports)- Apprenticeship
Kampala
β’ Uganda

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Customer Service Officer (Airfreight)- Apprenticeship
Kampala
β’ Uganda
Profession (Transportation, logistics, storage, Entry and Basic-level)
Industry (Customer support, client care, Entry and Basic-level)
Seniority (Customer support, client care, Transportation, logistics, storage)
Β© Fuzu Ltd

Transportation + 2 more
Description
This line is specialized in coordinating assistance for luxury vehicles. Our team manages towing requests and technical support with precision, empathy, and efficiency. As a Network Solutions Agent, you will be the bridge between our providers, partners, and clients, ensuring a flawless experience.
π We are looking for Customer Service Agents! π
π Location: Principal Place address: 13 School Ln, Nairobi, Kenya
π
Start date: may 18 th
π Schedule: Availability Monday to Sunday from 6:00 am to 4:00 pm, with the possibility of eventually becoming 24/7. Two days off per week assigned by operations, but initially within this time frame.
Who are we? We are a specialized team handling towing and roadside assistance requests for our Service Partners. As a Network Solutions Agent, you will play a key role in balancing the needs of our company, providers, partners, and clients.
π What do you need?
β
English level B2
β
6 months of customer service experience
β
Positive and proactive attitude
β
Strong communication and writing skills
β
24/7 availability with rotating shifts
π― What do we offer?
β¨ 2 days off per week
β¨ Fully paid training
β¨ Competitive compensation
β¨ Growth opportunities within the company
β¨ Permanent contract directly with us
π Join our team and be part of the best roadside assistance experience! π
Responsibilities
β Answer service provider calls quickly, in a friendly and efficient manner
β Resolve questions about jobs and assistance using the Urgently app
β Manage complex issues by escalating them to the Network team when necessary
β Negotiate additional rates and conduct research on specific requests
β De-escalate upset clients through empathetic listening and beneficial solutions
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