Qualifications & Skills

Minimum Qualification:

• Undergraduate degree in Business or a related field
  

Core Competencies:

• Strong communication and presentation skills
  
• Customer-focused mindset with collaborative approach
  
• Effective stakeholder management
  
• Ability to prioritize and manage workload efficiently
  
• Commercial experience in sales or customer service preferred
  
• Industry knowledge (logistics/shipping) is an advantage
  

• Serve as the primary point of contact for customers requiring document release
  
• Assist walk-in customers with issue resolution and general inquiries
  
• Process manifest amendment requests
  
• Issue and amend Bills of Lading
  
• Handle telex release requests for exports
  
• Process documentation for cargo release (Delivery Orders)
  
• Maintain proper filing and safeguarding of all counter documents
  
• Manage change-of-agent requests
  
• Ensure compliance with company procedures and regulatory requirements
  
• Identify and support continuous improvement initiatives
  
• Train and onboard customers on digital platforms (e.g., ML.com)
  
• Route correspondence to relevant internal stakeholders
  
• Follow up on long-standing containers and unresolved cases