Salix Data
Client Relationship Associate
Nairobi • Kenya

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Influx. Inc
Customer Service Agent - CSA
Nairobi • Kenya
Closed for applications
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Jobs in NairobiProfession (Computers, software development and services, Entry and Basic-level)
Industry (Customer support, client care, Entry and Basic-level)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Beauty, cosmetics,Communications, media, radio, tv,Computers, software development and services,Energy, utilities, environment,Finance & FinTech,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Outsourcing, leasing,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Customer support, client care, Computers, software development and services)
© Fuzu Ltd
Salix Data
Computers + 1 more
Description
What We’re Looking For
- Bachelor’s degree in any field
- 0–2 years’ experience in administration, operations, or customer-facing roles
- Strong written and verbal communication skills
- Confidence handling phone and email communication professionally
- High attention to detail and strong organizational ability
- Reliable, consistent, and able to manage repetitive tasks with accuracy
Responsibilities
Vendor Coordination & Communication
- Manage vendor portals to track compliance requirements and updates
- Communicate with vendors via email and phone to request and follow up on documentation
- Handle inbound and outbound calls professionally and confidently
- Maintain clear, timely, and professional communication with external stakeholders
Documentation & Compliance Support
- Review vendor submissions for accuracy and completeness
- Track outstanding requirements and follow up consistently
- Maintain organized, up-to-date records across systems
- Flag missing or non-compliant documentation for escalation
Client Support
- Support day-to-day compliance operations in line with client expectations
- Provide timely updates on progress, issues, and outstanding items
- Escalate risks or delays proactively
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