Serve as a primary contact for customers, responding promptly and professionally to enquiries.
Provide accurate information on account services, products, transactions, and general banking procedures.
Build positive relationships with customers and ensure a consistently high-quality service experience.
Identify customer needs and recommend appropriate products or services.

Complaint Resolution:

Receive, investigate, and resolve customer complaints within established service standards.
Follow up on unresolved issues and coordinate with relevant departments to ensure timely resolution.
Escalate complex or sensitive complaints to the appropriate supervisor or department.
Maintain records of customer complaints, resolutions, and follow-up actions.

Customer Onboarding & Account Support:

Support new customer onboarding and account opening processes.
Verify required customer documentation and ensure compliance with established onboarding procedures.
Assist customers with account-related requests, updates, and service issues.
Maintain accurate and up-to-date customer information and records.

Product Promotion & Customer Retention:

Promote relevant banking and financial products based on customer needs.
Identify opportunities for cross-selling and referrals to support branch revenue objectives.
Follow up with customers to strengthen relationships and encourage continued use of the institution's services.
Gather customer feedback and share insights that can improve products and service delivery.

Requirements
Education:

HND or Bachelor's Degree in any discipline.
Relevant training or certification in Customer Service, Banking, Marketing, or Relationship Management is an added advantage.

Experience:

2–3 years of relevant experience in customer service, banking, microfinance, financial services, or a related environment.
Proven experience handling customer enquiries and resolving complaints.
Experience in customer onboarding, account support, or financial product promotion is an advantage.
Strong communication and relationship management skills.
Ability to work effectively in a customer-facing and fast-paced environment.

Technical Competencies:

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Mid-level Customer support, client care jobs in Apapa, Nigeria