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Profession (Non-profit, social work, Mid-level)
Accounting, finance, banking, insurance,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Government, community development, public services,Information technology, software development, data,Media, communications, languages,Medical, health,Project, program management,Research, academy,Security,
Industry (Customer support, client care, Mid-level)
Seniority (Customer support, client care, Non-profit, social work)
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Catholic Relief Services- CRS
Non-profit + 1 more
Description
Qualifications
- Bachelor’s Degree in Sociology, Social work, Law, Psychology, Social Sciences or related fields required. Experience may substitute for some education
- Minimum of 3 years of work experience in project support. Experience in the field of Accountability and for an NGO would be a plus.
- Additional education may substitute for some experience.
- Experience in participatory action planning and community engagement.
- Experience monitoring projects and collecting relevant data preferred.
- Experience using MS Windows and MS Office packages (Excel, Word, Outlook, Teams, PowerPoint).
- Experience with data analysis and visualization (using Power Bi) will be an added advantage
Responsibilities
- Ensure all project participants are aware of the key elements of CRS’ FCRM SOP and accountability policy and procedures, and the expectations and standards required of CRS staff and partner staff, and how this should be applied within their roles.
- Develop Accountability IEC materials in language that can be widely understood (including people with low levels of literacy) by CRS’ program participants relevant program locations.
- In coordination with the Project Manager, facilitate, or support others to facilitate, awareness sessions and promotion of Accountability in a way that can be widely understood by program participants
- Maintain records of Accountability awareness raising and promotion activities, including numbers of participants, and pictural evidence and submit them to CP Accountability Officer, as required.
- Maintain and strengthen the Feedback Complaints and Response Mechanism (FCRM) which ensures all beneficiaries can make confidential complaints and be confident in response processes.
- In coordination with program staff and partners and in consultation with project participants, design FCRM that all project participants and communities can safely access. The FCRM should be used to promote accountability to CRS project participants and partners staff behavior against the CRS’ values as well as HAP standards.
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