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ArtCaffe
Customer Experience (CX) Specialist
Nairobi
• Kenya
Closed for applications
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ArtCaffe
Restaurant + 2 more
Description
Artcaffé is looking for a data-driven and customer-focused CRM Manager to join our team. This role is ideal for someone who is passionate about building meaningful customer relationships, leveraging data insights, and driving engagement and loyalty.
Requirements
- 5-7 years of experience in CRM, marketing, or customer engagement roles
- Strong analytical skills and experience working with customer data
- Experience with CRM tools/platforms (e.g., HubSpot, Salesforce, or similar) as well as managing loyalty programs
- Strong understanding of customer segmentation and lifecycle marketing
- Strong project management and organizational skills
- Excellent communication and collaboration skills
- Experience in F&B, retail, or lifestyle brands is a plus
- Familiarity with automation tools and Al-driven marketing solutions is a plus
Submit your resume and a cover letter to the Email provided, with "ACBLCRMM-0426" or "ACBLCM-0426" as the subject line
Responsibilities
- Develop and execute CRM strategies to drive customer acquisition, engagement, and retention
- Manage and optimize CRM platforms and customer databases
- Design and implement targeted campaigns (email, SMS, loyalty programs)
- Analyze customer data and behavior to generate actionable insights
- Segment audiences to deliver personalized and relevant communications
- Track, measure, and report on campaign performance and ROI Continuously improve customer journeys and lifecycle strategies
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