MTN Nigeria
Analyst - Customer Acquisition and Compliance
Port Harcourt
• Nigeria
MTN Nigeria
Partner - Customer Support Traditional Channels
Ikoyi
• Nigeria
Closed for applications

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Kaksi Group Kenya
Customer Service Representative
Kajiado
• Kenya
Closed for applicationsOnly on Fuzu
Profession (Telecommunications, Mid-level)
Accounting, finance, banking, insurance,Administrative, clerical,Business, strategic management,Customer support, client care,Electrical engineering,Information technology, software development, data,Legal,Manufacturing, operations, quality,Media, communications, languages,Project, program management,Sales, marketing, promotion,Telecommunications,Transportation, logistics, driving,
Industry (Customer support, client care, Mid-level)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Consulting, business support, auditing,Electronics,Energy, utilities, environment,Finance & FinTech,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Telecommunications,Transportation, logistics, storage,
Seniority (Customer support, client care, Telecommunications)
© Fuzu Ltd
MTN Nigeria
Telecommunications
Job details
Location
Contract Type
Description
Education and Experience Requirements
- First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline
- Fluent in English
Experience:
3-7 years work experience which includes
- Minimum of 3 years’ experience in an area of specialization; with experience working with others
- Experience working in a medium organization:
- Project planning and reporting, sales/marketing or related function
- Experience using Data Mining Tools
- Telecoms experience would be an added advantage
Responsibilities
- Evaluate performance measured against SIM registration channel objectives in the following areas:
- Trade Partner and Customer Acquisition AND compliance Partners
- Walk-in-Centers
- Mobile Lite
- Connect Stores and Connect Points
- Other Sim Registration Agents (Pentagon).
- Walk-in-Centers
- Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
- End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.
- Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
- Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
- Prepare monthly, quarterly and year to date (YTD) measurement reports.
- Provide functional support to Customer Acquisition Manager
- Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit.
- Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
- Attend regulatory meetings at state level and share outcome with regional leadership
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