Customer support, client care Jobs for Mid-level in Africa

1 jobs found

MTN Nigeria

Analyst - Customer Acquisition and Compliance

Port Harcourt

Nigeria

MTN Nigeria

Partner - Customer Support Traditional Channels

Ikoyi

Nigeria

Closed for applications

Get personalised job alerts directly to your inbox!

Kaksi Group Kenya

Customer Service Representative

Kajiado

Kenya

Closed for applicationsOnly on Fuzu
MTN Nigeria

Telecommunications

Analyst - Customer Acquisition and Compliance

Job details

Contract Type

Description

Education and Experience Requirements

  • First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline
  • Fluent in English
Experience:
3-7 years work experience which includes
  • Minimum of 3 years’ experience in an area of specialization; with experience working with others
  • Experience working in a medium organization:
  • Project planning and reporting, sales/marketing or related function
  • Experience using Data Mining Tools
  • Telecoms experience would be an added advantage


Responsibilities
  • Evaluate performance measured against SIM registration channel objectives in the following areas:
  • Trade Partner and Customer Acquisition AND compliance Partners
    • Walk-in-Centers
    • Mobile Lite
    • Connect Stores and Connect Points
    • Other Sim Registration Agents (Pentagon).
  • Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
  • End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.
  • Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
  • Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
  • Prepare monthly, quarterly and year to date (YTD) measurement reports.
  • Provide functional support to Customer Acquisition Manager
  • Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit.
  • Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
  • Attend regulatory meetings at state level and share outcome with regional leadership

Start hiring with Fuzu

Recruit better talent faster - on your own or with our support.

Explore recruitment platform