Customer Support Officer
Customer Care Manager - Africa (French Speaker)
Partner Quality Specialist
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Account Manager (SACCO)
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Jobs in NairobiProfession (Computers, software development and services, Mid-level)
Industry (Customer support, client care, Mid-level)
Seniority (Customer support, client care, Computers, software development and services)
© Fuzu Ltd
Computers + 1 more
Description
Requirements
- Bachelor’s degree, or equivalent professional experience
- 2–3 years in customer support, customer success, or a comparable user-facing role
- Experience supporting a SaaS or digital platform
- Excellent written communication; calm, patient, problem-solving mindset
- Comfortable with help desk and CRM tools (Zendesk, Freshdesk, Intercom, HubSpot or
similar)
- Strong organization and ability to manage high ticket volumes without losing quality
- Excellent written and spoken English
- Familiarity with healthcare professional workflows or medical terminology
- Basic data fluency (Excel/Sheets) for tracking trends
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