M-Gas
Area Growth and Customer Success Manager
Nairobi
• Kenya

Get personalised job alerts directly to your inbox!

Teleperformance
Quality Assurance Analyst I | Teleperformance
Nairobi
• Kenya
Top cities with open vacancies
Jobs in NairobiProfession (Mid-level)
Accounting, finance, banking, insurance,Administrative, clerical,Business, strategic management,Construction,Customer support, client care,Engineering, architecture,Information technology, software development, data,Legal,Mechanical engineering,Media, communications, languages,Sales, marketing, promotion,Security,Telecommunications,Transportation, logistics, driving,
Industry (Customer support, client care, Mid-level)
Seniority (Customer support, client care)
© Fuzu Ltd
M-Gas
Energy + 2 more
Description
Requirements
- Bachelor’s Degree in Business, Sales, or Economics; an MBA is a strong advantage
- 4–7+ years of progressive experience in Sales or Commercial Operations within high-growth, customer-facing organizations (ideally in PAYGO energy, LPG, renewables, fintech or last-mile distribution)
- Minimum of 3 years in a leadership role managing regional or multi-location teams
- Strong commercial acumen with the ability to drive revenue, profitability, and cost discipline
- Adept at translating company strategy into measurable regional execution plans
Responsibilities
- Own Area Sales Performance: Directly accountable for new customer acquisition, installation completion, and achieving revenue and Average Profit per Household (APH) growth targets across all depots.
- Lead Customer Retention: Manage area-level churn and retention by strengthening sales activities, improving payment discipline, and embedding proactive retention strategies into daily routines.
- Optimize Route-to-Market: Design and manage the sales coverage model to maximize lead conversion and cost efficiency, ensuring the strategic deployment of commission-based sales representatives.
- Drive Sales Productivity: Continuously evaluate and improve sales processes, incentives, and tools to boost agent output, territory coverage, and overall conversion efficiency.
- Lead and Coach the Team: Directly manage the Team Lead Growth and Retention, fostering a high-performance culture through clear KPIs, regular reviews, and structured field coaching.
- Ensure Commercial Discipline: Own area-level profitability by monitoring cost drivers like asset utilization and sales productivity, holding depot teams accountable for budget adherence.
- Utilize Data & Analytics: Track weekly/monthly performance (sales, retention, productivity) to generate insights, identify trends, and prepare business reviews with clear corrective actions.
- Drive Market Intelligence & Expansion: Conduct competitor analysis to inform strategy and identify opportunities for growth, leading the execution of market entry plans for new territories.
- Foster Cross-Functional Collaboration: Partner with Operations, Marketing, and Learning & Development teams to ensure seamless customer journeys and resolve issues impacting sales or retention.
- Provide Decisive Leadership: Act as the senior commercial leader for the region, proactively solving performance, people, and market challenges with practical solutions in a dynamic environment.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.