What You Bring

• Bachelor's Degree in Business Administration, Management or related field.
  
• At least 2 years of experience in customer service, order management, or a similar role in FMCG or related industries.
  
• Strong communication and relationship‑building skills.
  
• Tech‑savvy with experience using MS Office, ERP or customer service systems.
  
• Analytical thinker with a problem‑solving mindset.
  
• A team player with emotional intelligence, curiosity, and a willingness to grow.
  

• Process and validate customer orders across omni‑channel platforms (phone, email...).
  
• Coordinate with Logistics, Sales, and Planning to ensure fast and accurate deliveries.
  
• Track orders proactively and communicate updates to customers.
  
• Resolve customer inquiries and complaints professionally and efficiently.
  
• Identify cross‑sell and upsell opportunities and share insights with Sales.
  
• Support Voice of Customer (VoC) programs and help improve NPS scores.
  
• Maintain accurate records of customer interactions and transactions.
  
• Use data dashboards and KPIs to support service improvements.