Customer support, client care Jobs

2 jobs found

Visa

Senior Consulting Manager

Lagos

Nigeria

Oasis Outsourcing

Customer Service Representative CDM

Nairobi

Kenya

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Visa

Consulting Manager

Lagos

Nigeria

Closed for applications
Visa

Communications + 3 more

Senior Consulting Manager

Job details

Contract Type

Description
Qualifications


8 or more years of relevant work experience with a Bachelor's Degree or at least 5 years of relevant work experience with an Advanced degree (e.g. Masters/MBA/JD/MD).

Passionate, self-motivated, results oriented individual with the ability to handle numerous projects concurrently.

Knowledge and understanding of banking operations including products & services, business systems and processes, and marketing initiatives.

Excellent client relationship management skills and ability to develop a credible point of view on a variety of industry topics, acting as a trusted advisor.

Strong analytical skills, with demonstrated intellectual and analytical rigor.

Executive presence including excellent communication and presentations skills, written and verbal, and ability to communicate at all levels within large organizations.

Demonstrated leadership, managerial and collaboration capabilities, particularly with those who are not direct reports as may be found in a matrixed organization.

Experience using financial indicators to measure business performance with a significant focus on impacting return on investment.

Ideal candidate will have banking and strategy consulting experience.

Ability to work in a multi-cultural environment.



Responsibilities


  • Lead consulting initiatives and contribute to closing engagements by identifying potential opportunities with clients.
  • Engage in regular strategic & planning discussions, cultivate and manage a pipeline of analytic work.
  • Develop analytical frameworks, approaches, solutions and data-led strategies that address impactful opportunities and challenges.
  • Partner with peers in other functional areas and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources.
  • Produce insights, analyses, and recommendations to improve client performance, boost growth, drive understanding of client issues, and provide strategic mentorship for client priorities.
  • Build new scalable solutions, toolkits, standard methodology documents, and consulting approaches that can be applied across VCA practices.
  • Lead team to provide knowledge sharing, coaching and training as well as across functional teams and or regions in the role as an analytics subject matter expert.
  • Oversee multiple workstreams + project delivery, meeting objectives and timelines.



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