Alan & Grant
Customer Service Agent
Lagos • Nigeria
Ready Desk Services
Customer Support Operative
Nairobi • Kenya
Closed for applicationsOnly on Fuzu
Ascentech Services Limited
Customs Documentation Manager
Lagos • Nigeria
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RentoKill Intial
Rentokil Internship Program-Customer Service
Nairobi • Kenya
Closed for applications
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Oasis Outsourcing
Customer Service Representative (BG)
Nairobi, Nairobi • Kenya
Closed for applications
Companies hiring now
Alan & Grant, Ascentech Services Limited, Oasis Outsourcing, Ready Desk Services, RentoKill IntialProfession (Consulting, business support, auditing)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Sales, marketing, promotion,Skilled, manual labor,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry (Customer support, client care)
Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Consulting, business support, auditing,Electronics,Energy, utilities, environment,Finance & FinTech,Financial Services,Health care, medical,Manufacturing,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Customer support, client care, Consulting, business support, auditing)
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Alan & Grant
Consulting + 2 more
Description
Requirements
- OND, HND, or Bachelor’s degree in any discipline.
- Minimum of 1 year of experience in a customer-facing role (call center or walk-in customer service experience is a plus).
- Strong verbal and written communication skills with a friendly and patient demeanor.
- Basic computer literacy and the ability to learn quickly subscription management software.
- Ability to talk to customers calmly and resolve issues efficiently under pressure.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person.
- Assist customers with subscription activations, upgrades, downgrades, and clearing error codes (e.g., E16, E32).
- Process subscription payments, resolve billing discrepancies, and guide customers on using self-service payment platforms.
- Walk customers through basic technical troubleshooting for decoders, smartcards, satellite signals, and the app.
- Listen to customer needs and recommend appropriate hardware upgrades or premium channel packages to add value.
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