Mediacrest Training College
Call Center & Customer Support Trainer
Nairobi • Kenya
Closed for applications
Get personalised job alerts directly to your inbox!
International University of East Africa (IUEA)
Call Center Agent
Kampala • Uganda
Closed for applications
Profession (Education, academic, Mid-level)
Industry (Mid-level)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Education, academic,Energy, utilities, environment,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Outsourcing, leasing,Telecommunications,
Seniority (Education, academic)
© Fuzu Ltd
Mediacrest Training College
Education + 1 more
Description
Qualifications:
- Diploma/degree in Communications, Business, Public Relations, or a related field.
- 3+ years of experience in customer support, call center operations, or quality assurance.
- Expert knowledge of customer service principles, techniques, and KPIs.
- In-depth understanding of CRM software, ticketing systems, and telephony systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong soft skills and ability to manage difficult conversations.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.