Mediacrest Training College
Call Center & Customer Support Trainer
Nairobi • Kenya
Closed for applications
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International University of East Africa (IUEA)
Call Center Agent
Kampala • Uganda
Closed for applications
Profession (Education, academic)
Industry
Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Education, academic,Energy, utilities, environment,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Outsourcing, leasing,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,
Seniority (Education, academic)
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Mediacrest Training College
Education + 1 more
Description
Qualifications:
- Diploma/degree in Communications, Business, Public Relations, or a related field.
- 3+ years of experience in customer support, call center operations, or quality assurance.
- Expert knowledge of customer service principles, techniques, and KPIs.
- In-depth understanding of CRM software, ticketing systems, and telephony systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong soft skills and ability to manage difficult conversations.
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