Qualifications

• Diploma in a relevant clinical or biomedical science field.
  

Experience

• At least 2 years’ experience in a clinical healthcare environment.
  
• Proven familiarity with patient safety standards and healthcare regulations.
  

• Demonstrated proficiency in using Electronic Health Records (EHR) systems.
  

Clinical Support

• Prepare patients for haematological procedures, ensuring informed consent and completing all necessary documentation.
  
• Provide direct support to clinicians during patient assessments, treatments, and follow-up consultations.
  
• Accurately monitor and record patient vital signs, laboratory results, and other critical clinical data.
  
• Assist with the collection, labelling, and transportation of specimens for haematological diagnostics.
  
• Coordinate and maintain meticulous, up-to-date electronic patient records.
  

Administrative Support

• Efficiently schedule and manage patient appointments, consultations, and follow-up visits.
  
• Maintain detailed and confidential records of patient histories, treatment plans, and clinical progress notes.
  
• Handle departmental correspondence, including processing referrals and disseminating lab results.
  
• Manage the inventory of specialised medical supplies and equipment for the haematology unit.
  
• Assist with data entry and contribute to the tracking of patient outcomes.
  

Quality Assurance & Compliance

• Ensure all clinical activities adhere to international hospital standards and haematology best practices.
  
• Strictly comply with infection control protocols to maintain a safe environment for patients and staff.
  
• Proactively identify and report any discrepancies, participating in audits and quality improvement initiatives.
  
• Uphold patient safety by recognising potential risks and supporting the implementation of corrective actions.
  

Patient Interaction & Advocacy

• Act as a knowledgeable and compassionate point of contact for patients and their families, providing clear information and emotional support.
  
• Educate patients on their treatment plans and protocols, addressing questions and concerns to promote understanding and adherence.