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Nairobi KenyaKiambu Kenya

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Project, program management jobs in Nairobi, Kenya

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Seniority (Project, program management)

Entry and Basic-level,Mid-level,Senior-level,

© Fuzu Ltd

Kenya/Nairobi/Project, program management
CloudFactory

Computers + 1 more

Delivery Owner

Closed for applications
Nairobi • Kenya
Job details

Contract Type

Description

Responsibilities:

Delivery Ownership

  • Own end-to-end delivery performance (SLAs, KPIs, quality, timelines, commercial outcomes in partnership with the DSL, SL)
  • Lead delivery in complex, fast-changing environments
  • Take full accountability for client commitments and outcomes
  • Identify risks early and drive resolution
  • Lead the resolution of incidents and ensure service continuity
  • Balance client expectations with operational and commercial realities

Client & Stakeholder Management

  • Build trusted relationships with senior client stakeholders (Directors, VPs, Executives)
  • Lead governance and delivery discussions
  • Provide clear recommendations and solutions
  • Challenge unrealistic expectations constructively
  • Act as a trusted delivery partner to the client

Cross-Functional Delivery Leadership

  • Coordinate project delivery teams at all levels for successful delivery
  • Drive accountability and execution across all delivery contributors
  • Align internal teams (Ops, Talent, Finance, Compliance etc) to deliver priorities
  • Remove blockers and manage dependencies
  • Influence stakeholders without direct authority
  • Support workforce planning for specialised talent needs

Governance & Compliance

  • Ensure compliance with contractual, regulatory, legal, and security requirements
  • Maintain strong governance and reporting standards

Requirements

What Sets You Apart

  • You are highly self-driven, calm under pressure, and decisive. You take full ownership of outcomes and are comfortable operating independently in ambiguity.
  • You communicate clearly at all levels, build trust quickly across diverse stakeholders, and are confident, challenging and influencing when needed.
  • You are commercially aware, solutions-focused, and comfortable making decisions that balance client needs with operational reality. You know how to drive execution through others in a matrix environment without relying on direct authority.

Success Measures

  • SLA / KPI delivery
  • Client satisfaction and retention
  • Delivery against commitments
  • Operational stability
  • Risk and escalation management
  • Governance and compliance adherence
  • Effective cross-functional execution
  • Revenue and Margin attainment

Experience

  • 7+ years in Service Delivery, Project/Program Management, Operations, or Client Delivery roles
  • Experience managing complex, multi-country or enterprise accounts
  • Strong experience with executive stakeholders and high-pressure delivery environments
  • Solid understanding of commercial impact, risk, and workforce coordination


Tags
Project, program managementComputers, software development and servicesMid-levelKenya

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