Responsibilities

Research strategy and methodology

• Own BURN’s research agenda: work with stakeholders to identify what the organization needs to learn, prioritize studies collaboratively against upcoming product and commercial decisions, and advise on the most cost- and time-efficient methodologies, techniques, and approaches for each question.
  
• Take leadership of the entire research process end to end — needs assessment, study design, sampling, data acquisition, analysis, and reporting — to consistent quality standards across markets.
  

Field execution

• Spearhead the preparation and execution of field activities, including focus groups, household surveys, in-person interviews, home visits, usability sessions, and remote or phone-based surveys across BURN’s operating markets.
  
• Build and quality-control field research capacity — in-house enumerator teams and third-party agencies — with rigorous training, supervision, and research ethics standards.
  

Insight and decision support

• Produce reports and briefings that clearly and compellingly summarize results, draw out insights, and drive data-driven decisions — insight delivery, not just data delivery.
  
• Triangulate primary research with BURN’s connected-product data (cooking telemetry, app engagement, PAYGO repayment behavior) to build a complete picture of the customer.
  
• Lead evaluations of completed projects and studies, and feed lessons on best practice back to management and the research team to sharpen future project execution.
  

Stakeholder partnership

• Serve as the voice of the customer for internal client departments — new product development, commercial, expansion, and carbon — playing a leading role in relaying user feedback and embedding research in their decisions.
  
• Work closely with country teams to localize research design to each market’s context, language, and channels.
  

Team leadership

• Provide thought leadership in addressing emerging challenges, developing the team’s skills, and continuously improving the quality and impact of the department’s output.
  
• Provide strategic input and direction on restructuring and building up the team over the first six months to achieve the organization’s planned goals.
  
• Perform any other duties reasonably assigned by the manager.