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Charles Mordecai Training Institute
Call Center and Customer Experience Trainer
Nairobi
• Kenya
Closed for applications
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Charles Mordecai Training InstituteProfession (Education, academic)
Industry (Teaching, training)
Seniority (Teaching, training, Education, academic)
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Charles Mordecai Training Institute
Education + 1 more
Description
Requirements:
- Diploma or Bachelor's degree in Business Communication or a related field
- 2+ years experience in call center operations or customer service
- Strong knowledge of customer experience call handling and CRM systems
- Experience in sales support or customer success environments
- Ability to train on professionalism performance metrics and communication
- Teaching or training experience is an added advantage
- Excellent interpersonal and coaching skills
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