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Product Manager – Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 8 days left to apply for this job.

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Job Summary

  • Bachelor’s degree in hospitality/Tourism or Sales & Marketing.
  • Minimum of 15 years of experience in the luxury tourism industry.
  • Experience running a team.
  • Excellent Computer skills.
  • East African knowledge is a must.
  • Good understanding of the competitive environment.
  • Excellent analytical, presentation and communication skills.


  • Lead the in-house sales and reservations team, guiding them on any day-to-day issues.
  • Work with the marketing team and the TO Relationship manager to build relationships with TO’s new agent.
  • Working with Sales Manager to manage TO’s/TA’s relationships and grow their business.
  • Oversee third-party contracting ensuring that all 3rd party contracts are compliant.
  • Propose targets and target-related bonuses to the CEO.
  • Coordinate and oversee the management of any complaints with the CEO.
  • Ensure that all files are up to date. Work with the Sales Manager and Team Leaders to keep leave charts up to date.
  • Carry out annual reviews. Ensure monthly individual catch-ups are held and that meetings are always minuted and filed.
  • Work with the product development team to allocate fam trips.
  • Organise annual team training, identifying areas for improvement and ensuring that the team have all the tools they need to succeed.
  • Provide monthly sales reports.
  • Being part of the duty manager rotation.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 10 years
Required languages: English (Spoken: fluent | Written: fluent)
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