Service Manager Africa
Salary range: Confidential | Contract type: Permanent
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Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. Our industry is pivotal in ensuring end users consume their food, beverage and pharmaceutical products safely. As the market share leader, we have operations in over 30 countries with 4,000 employees worldwide.
A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Videojet is the core of the $1 billion Product Identification Platform. We offer a results-oriented environment that is multicultural organisation that promotes both diversity and inclusion through the full organisation, team-centered, customer focused and quality-focused, guided by the successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and exciting opportunities.Our core values
We empower creativity and ground-breaking thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. To ensure we set our new associates up for success when they start we have developed a robust onboarding plan to help you ramp up successfully. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates an advantage in the markets we serve. And we would love to have you join us!
The Service Manager Africa
You will build your team across major cities in Africa, as well as providing strong commercial leadership to the new team of Field Service Engineers, Technical Support and Inside Sales as well as developing a culture of exceeding customer expectations, outstanding customer service, thus accelerating the growth of printer placements and service revenues.The successful candidate will be a natural people leader, able to drive high-performance for our customers. Your inclination is to achieve ongoing development and growth of your team, strive to always look for ways to continuously improve with results, and deliver profitability.
Growth and Development and Performance of the service team in Africa
Constantly work to build the best engaged and motivated team, through use of all available Company tools and effective resourcing of talent
Financial and customer related targets
Handle cases and coordinate solutions for critical issues with customers, distributors/OEM partners, sales, service and project management
Define and roll out initiatives for service growthWe are looking for a professional who is:
Proactive and strategic problem solver who first understands business and associate needs and is then keen to bring forward and test new insights and industry-leading practices
Must have well developed executive presence; ability to lead and run project teams with a range of experience and skills
Great Teammate – excellent at building relationships internally and externally with ‘can do’ attitude.
Leadership - create commitment and trust through strong work ethic and customer focus
Excellent listening skills and ability to understand and interpret business needs to define communication requirements for a variety of audiencesYour Education and/or Background Experience will include:
Educated to Degree level or qualified by experience
Master’s in Business would be desirable
Experienced in creating and implementing commercial and operational / service strategy, demonstrating a history of business growth with strong experience across the continent of AfricaExperience of working within a senior field service management, technical management, or operational management role, preferably as a senior Manager or Director
Job RequirementsRequired education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)
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