Bachelor’s degree (or equivalent work experience) in a technical field
Technical certifications CCNA or JNCIA (desirable) or equivalent
Integration of OTN/DWDM education, certifications, practical experience and technical competencies
Qualifications in Sales will be an added advantage

Minimum Qualifications:

Bachelor’s degree (or equivalent work experience) in a technical field
Technical certifications CCNA or JNCIA (desirable) or equivalent
Integration of OTN/DWDM education, certifications, practical experience and technical competencies
Qualifications in Sales will be an added advantage

1st Level 24/7 field support, escalation / on-call
Proactive monitoring of equipment & facilities
Network installation, testing & commissioning, bringing into service, integration
Cross connects & jumping
Maintain records, inventory and spares
Receive equipment, bench test, storage and RMA return handling
Incident and problem resolution as directed by NOC / TAC
Provide Service Desk / NOC / NMC cover during an Emergency / Disaster Recovery event
Assist Service Manager as directed
Assist with technical shareholder support / shareholder consultancy and sales support
Assist with network equipment vendor management
Assist with network quality and performance management
Assist with creation of ad hoc reports as needed
Assist other departments and lead and report on projects as requested by the Programme Manager
Adhere to all company policies and procedures
Provide both pre-sales and post-sales support to the clients for good client management and retention
Make technical presentations and demonstrations to the WIOCC clients
Provide training and product support for the technical teams
Implementation of agreed sales strategies in the market of Kenya

Engineering, architecture Jobs in Entry and Basic-level

Field Engineer