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Telesales Agent

Apollo Agriculture
Nairobi, Kenya

Salary rangeConfidential | Contract type: Fixed term

You have 3 days left to apply for this job.

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Job Summary


Apollo Agriculture uses satellite data, machine learning, and mobile phones to help African farmers increase their production through access to credit, high-quality farm inputs, and customized advice. We are a team of software engineers, data scientists, economists, and operators with deep experience from different global corporations . We value evangelical pursuit of mission with a pragmatic approach, humility in the face of challenge, active discussion of issues, customer satisfaction, considerate listening and timely resolutions.



Responsibilities

  • Conduct tele sales and convert prospective clients.
  • Make outbound calls to interested farmers to accurately capture their profile in the system; including a detailed registration survey.
  • Handle inbound calls by farmers and accurately transcribe the recorded details in the recommended format as will be outlined to you.
  • Diligently handle customers/business partners' inquiries via telephone and/or SMS.
  • Manage and resolve customers/partners' complaints.
  • Provide existing and prospective clients with product and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the Company’s policies and procedures.
  • Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow up of customer concerns.
  • Accurately document all customer interaction information according to standard operating procedures as the Company shall detail to you from time to time.
  • Ensure high quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures. I
  • Troubleshoot Mobile App Related issues and providing first level resolutions to the customers/business partners.
Requirement:
Ideal candidates need to meet the following minimum requirements:
  • Be a holder of an undergraduate degree or a diploma certificate
  • Conversant with English, Kiswahili, and vernacular language
  • Have basic computer skills and be familiar with Windows or Ubuntu OS.
  • Self-driven and able to work remotely with minimal supervision.
  • Own a laptop
  • Access to a stable internet
Management: This position reports to the Call Center Team Leader.
Compensation: Competitive - Performance-based Package




Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required languages: Swahili (Spoken: fluent | Written: fluent)English (Spoken: fluent | Written: fluent),

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself
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3 days left to apply

Apollo Agriculture

Nairobi, KE
20-50 people
Computers, software development and services
Website

Apollo Agriculture is a technology company based in Nairobi, Kenya that helps small-scale farmers maximize their profits.

Benefits included

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3 days left to apply