BURN is hiring a Director of Customer Obsession to be our internal customer champion, driving customer-centricity at each level of the company. This role will both work collaboratively with and constructively challenge key stakeholders across departments, to ensure the voice and needs of the customer is represented in our strategy and operations across multiple markets.
Skills and Experience:
- 8+ years of senior managerial experience, preferably in customer experience design or operations. Multi-national experience is preferred.
- Proven ability to design customer experience initiatives and integrate them into existing business operations.
- Exceptional project management skills, able to collaborate with cross-functional teams, across multiple markets to achieve common goals.
- Experience in a fast-growing B2C operation is preferred. Pay-go experience would be a plus.
- Strong data and analytics skills – able to design customer feedback collection initiatives and processes, distil insights and present this to stakeholders for decision-making and buy-in.