Minimum Requirements

• A Business-related Degree from a recognized University.
  
• Minimum of CPA Part 2
  
• At least two (2) years’ experience in a similar position
  
• Qualification in credit management (CCP) and knowledge of Navision / proficiency in Ms Office with emphasis on Excel are an added advantage
  

• Monitor repayment schedules and follow up with members to ensure adherence to agreedupon terms
  
• Contact delinquent members via phone, email or in person to discuss overdue loans.
  
• Negotiate repayment plans and arrangements tailored to members’ financial situations
  
• Maintain accurate and detailed records of all interactions with delinquent members
  
• Prepare and submit regular reports on recovery progress, including updates on outstanding debts, collections made and recovery rates
  
• Provide prompt and courteous assistance to members
  
• Address member inquiries related to loans recovery
  
• Co-ordinate with external debt collection agencies to escalate recovery efforts
  
• Ensure compliance with internal policies, procedures and regulatory requirements throughout the debt recovery process
  
• Identify and report potential risks or issues that may impact loan recovery operations
  

Job Competencies

• Excellent communication and negotiation skills
  
• Basic understanding of credit recovery principles and practices
  
• Detail-oriented with a focus on accuracy
  
• Good interpersonal skills
  
• Ability to work with strict targets and deadlines