BENEFITS ASSOCIATE AV
Nairobi
• Kenya
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Regional Administration Volunteer
Nairobi
• Kenya
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Church of Jesus Christ of Later Days Saints, GIZ KE, Kenya School of TVET, Oasis Outsourcing, UNEPProfession
Industry (Administrative, clerical)
Seniority (Administrative, clerical)
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Health care + 1 more
Description
About the Role
The role of Benefits Associate is 100% operational and focuses on the
reconciliation process, identifying and resolving discrepancies in the system
and insurance company websites. It also provides informational support to the
Benefits Assistant process, following the supervisor's instructions.
Skills
Intermediate knowledge of Microsoft Office.
Intermediate accounting knowledge.
Data analysis skills.
Ability to research and gather information.
Time management skills.
Intermediate English (85% in reading, writing, and conversation).
Responsibilities
Responsibilities
1. Reconciliation/auditing of benefit invoices: identifying discrepancies between amounts charged and paid.
2. Resolving discrepancies in PRISM and company websites.
3. Update Smartsheet with accurate, real-time information.
4. Support the Benefits Assistant and Specialist roles as needed.
5. Manage Customer Portal cases and tasks for proper resolution.
6. Contact the POC (with a copy to the Benefits Manager and supervisor) to resolve questions.
7. Contact the Broker (with a copy to the Benefits Manager and supervisor) to resolve discrepancies.
8. Generate reports from PRISM to validate customer information.
9. Keep the tracking format (Smartsheet) up to date.
10. Comply with minimum performance indicators (e.g., Activtrak).
11. Perform any additional procedures necessary to fulfill your duties.
Responsibilities
1. Reconciliation/auditing of benefit invoices: identifying discrepancies between amounts charged and paid.
2. Resolving discrepancies in PRISM and company websites.
3. Update Smartsheet with accurate, real-time information.
4. Support the Benefits Assistant and Specialist roles as needed.
5. Manage Customer Portal cases and tasks for proper resolution.
6. Contact the POC (with a copy to the Benefits Manager and supervisor) to resolve questions.
7. Contact the Broker (with a copy to the Benefits Manager and supervisor) to resolve discrepancies.
8. Generate reports from PRISM to validate customer information.
9. Keep the tracking format (Smartsheet) up to date.
10. Comply with minimum performance indicators (e.g., Activtrak).
11. Perform any additional procedures necessary to fulfill your duties.
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