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Mid-level Banking, microfinance, insurance Jobs in Nairobi, Kenya
70
jobs
Standard Bank Group
Head, Client Experience
Nairobi, Kenya
HFC Limited
HR Shared Services Partner (Total Rewards)
Nairobi, Kenya
NCBA
Relationship Manager
Nairobi, Kenya
ICEA Lion
Assistant Manager, Internal Auditor
Nairobi, Kenya
Kenindia Assurance Company Limited
Assistant Manager - Internal Audit
Nairobi, Kenya
ICEA Lion
Business Development Officer (Direct Business Channel)
Nairobi, Kenya
Cigna
Africa Business Development Manager - Health Insurance
Nairobi, Kenya
Kenindia Assurance Company Limited
Deputy Manager - Internal Audit
Nairobi, Kenya
Letshego Kenya Ltd.
Portfolio Analyst
Nairobi, Kenya
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ICEA Lion
Database Administrator - Readvertisement
Nairobi, Kenya
Closing: Jun 19, 2024
2 months remainingPublished: May 17, 2024 ( today)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Qualifications
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Client Coverage
Personal and Private Banking
8-10 years
- Experience in managing complex service environments. Significant experience in all facets of the banking service environment and associated products, processes and systems. Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment
Additional Information
Behavioral Competencies:
- Articulating Information
- Developing Strategies
- Directing People
- Inviting Feedback
- Resolving Conflict
Responsibilities
Qualifications
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Client Coverage
Personal and Private Banking
8-10 years
- Experience in managing complex service environments. Significant experience in all facets of the banking service environment and associated products, processes and systems. Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment
Additional Information
Behavioral Competencies:
- Articulating Information
- Developing Strategies
- Directing People
- Inviting Feedback
- Resolving Conflict
- To lead bank-wide Client Experience (CX) strategy and scorecard formulation and enable the execution of a consistent pro-active approach to client experience for Personal & Private Banking (PPB) , other Business units. To set and embed the Client Experience minimum standards and frameworks whilst supporting the transition to a platform business. To identify sustainable resolution to client and staff friction points to shift overall client experience through actionable insights and analysis.
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