💬 About the Role:

• Handle customer inquiries regarding products, services, purchases, and order status.
  

• Manage a high volume of calls while maintaining professionalism and quality.
  

• Provide clear, accurate, and timely information to customers.
  

• Build rapport quickly and ensure a positive customer experience.
  

• Document all customer interactions in internal systems.
  

• Collaborate with team leads, quality, and training teams to meet performance expectations.
  

• Adhere to schedules, performance metrics, and operational guidelines.
  

• Demonstrate flexibility to work different shifts, including evenings and weekends.