MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education Bachelor’s Degree Degree from a recognized university RQ
  
• Professional Qualifications Project management or business field AA
  
• Master’s Degree Business Administration AA
  

Experience

Total Minimum No of Years Experience Required 7

• Proactive selling skills in oil and gas industry or relevant 7 RQ
  
• Credit Underwriting Skills 5 ES
  
• Customer Relationship management 7 ES
  
• Banking Operations 2 DE
  
• Business research and product development 4 AA
  
• Project management 2 AA
  

• Define and implement the Oil & Gas MSME sector strategy in alignment with the Retail Division and MSME ecosystem strategic agenda.
  
• Analyse sector trends, competitor activity and market opportunities to inform business decisions.
  
• Collaborate with internal stakeholders to align Oil & Gas MSME initiatives with organisational priorities and capabilities.
  
• Identify and drive human capital requirements for the Oil & Gas MSME portfolio.
  
• Support and guide sales and service teams in delivering the Oil & Gas MSME sector offering.
  
• Build and maintain strong relationships with Branch network and Digital teams to ensure seamless delivery of sector solutions.
  
• Develop, coach and retain a high-performing Oil & Gas MSME sector team.
  
• Identify training and development needs specific to Oil & Gas sector requirements and support targeted interventions.
  
• Collaborate with product and digital teams to co-create and refine MSME Oil & Gas sector products and solutions.
  
• Ensure product offerings are competitive and meet evolving sector needs, particularly in financing, cash management and digital solutions.
  
• Ensure all operational processes relevant to the Oil & Gas MSME sector (transaction, incident, problem and change management) are documented, updated and adhered to.
  
• Identify and proactively manage sector-specific risks, ensuring effective monitoring and timely corrective action.
  
• Ensure compliance with regulatory, Anti-Money Laundering, Sanctions, and prudential requirements for the Oil & Gas MSME sector.
  
• Build and enhance the Oil & Gas MSME sector value proposition, focusing on customer experience and service differentiation.
  
• Drive customer migration to optimal channels, supporting efficiency and customer convenience.
  
• Implement sector-specific customer retention initiatives and monitor performance.
  
• Track and enhance customer satisfaction and sector market share.
  
• Develop and manage the Oil & Gas MSME sector budget and financial targets.
  
• Monitor sector financial performance, identify variances, and drive corrective action where necessary.
  
• Ensure timely reporting on sector performance, highlighting key trends and insights.