Application Development – 30%

• Provide second and third level technical and application support for ATM and card product systems.
  
• Facilitate performance tuning, application upgrades, documentation, and system optimization to ensure excellent user experience and customer service.
  

Incident / Problem Management – 40%

• Resolve service interruptions promptly and effectively in accordance with defined SLAs.
  
• Ensure 24-hour on-call support for the ATM network and central systems, and implement remedial actions to maintain service levels.
  

Change Management – 10%

• Collaborate with EPM, system vendors, TSYS, Tieto, VISA, MasterCard, EFT Corp, NCR, etc., for escalations, system upgrades, and change requests to meet regulatory requirements.
  

IT Governance and Security – 10%

• Ensure key system configurations generate and maintain audit trails for changes in sensitive databases.
  

Business Continuity Management – 10%

• Identify areas lacking disaster recovery (DR), collaborate with IT Infrastructure and Core Systems Manager to implement mitigation strategies, and document DR procedures.