Computers, software development and services Jobs in Ngong, Kenya

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Country / Region

Seniority (Computers, software development and services)

© Fuzu Ltd

Nokia

Computers + 1 more

Customer Delivery Manager

Job details

Contract Type

Description

Your skills and experience

Must Have:

  • Minimum of 8 years of experience in a customer-facing role, with a proven track record in project management.
  • Strong leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
  • Proficiency in project management tools and techniques, with a solid understanding of project lifecycle management, as well as experience in managing complex projects and delivering successful outcomes in a fast-paced environment.
  • Knowledge of industry-specific regulations and standards, ensuring compliance in project execution.

Nice to have:

  • Ability to work independently and manage multiple projects simultaneously, prioritizing tasks effectively.
  • Willingness to travel as required for customer engagements and project-related activities.
  • Bachelor's degree in a relevant field, such as Business Administration, Engineering, or a related discipline.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.


Your responsibilities

  • Lead and manage all MI projects for the Safaricom Group, ensuring timely and successful delivery.
  • Engage with customers at the Exco and Management level, building strong relationships and understanding their needs
  • Lead and mentor a diverse team of delivery professionals, fostering a collaborative and high-performing environment. You will also manage project costs and revenues, ensuring financial targets are met and optimizing resource allocation.
  • Interface with Nokia Leadership and Product Line teams, providing regular updates and collaborating on strategic initiatives.
  • Ensure effective communication and coordination across different teams and stakeholders.
  • Identify and mitigate risks associated with project delivery, taking proactive measures to ensure smooth operations.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Represent the company at industry events and conferences, promoting our services and building a strong network.


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