Qualifications, skills and experience required

• Diploma in Nursing
  
• Fluency in French (spoken& written) is mandatory
  
• Fluency in English (spoken& written) is mandatory
  
• Proficiency in an additional foreign language will be an added advantage
  
• Proficiency in Microsoft office applications (Word, Excel, PowerPoint and Outlook) is required
  

Relevant Experience

• Minimum 2 years in patient care setting
  
• Experience in patient navigation and
  
• Experience in patient Customer Service roles in hospitality or healthcare industry.
  
• Personal Characteristics & Behaviors
  
• Excellent customer service skills.
  
• Ability to present self as caring, courteous and polite to patients, their families, health team and general public.
  
• Good communication and interpersonal skills and dealing with patrons.
  
• Able to develop and maintain effective working relationships with all departments.
  
• Good communication and interpersonal skills and dealing with patrons.
  
• Ability to be tactful, patient and calm in stressful situations.
  
• Empathetic and soft spoken.
  
• Neat and well groomed.
  
• Ability to multi-task, prioritize and work in a fast-paced environment.
  
• Skills in record keeping.
  
• Great analytical skills.
  
• Ability to manage disgruntled and dissatisfied clients and achieve a positive outcome.
  

Key Responsibilities

Communication Support - Interpretation and translation for international patients

• Provide accurate French English interpretation/translation during consultations, procedures, ward rounds, family meetings, discharge discussions, and patient education sessions.
  
• Ensure patients and families fully understand diagnoses, treatment plans, consent processes, medication instructions, and hospital policies.
  
• Bridge communication gaps between patients, families, and healthcare providers to support informed decision-making.
  

Patient Navigation and Care Coordination

• Act as the primary point of contact for French-speaking patients from admission through discharge and follow-up.
  
• Coordinate patient access to hospital services
  
• Facilitate smooth patient flow and timely access to services by collaborating with multidisciplinary teams.
  

Patient Experience and Advocacy

• Partner closely with clinical teams, patient services, finance, pharmacy, diagnostics, and other departments to ensure coordinated and efficient service delivery.
  
• Support international patient services, including assistance with accommodation, travel coordination, and insurance-related inquiries when required.
  
• Overall Support for International Patients
  
• Serve as the first point of contact for these target patients & families.