Job Qualifications:

• Onboarding and Customer Management:
  • Onboard retailers and customers across various Ecosystem value chains and digital platforms (PWE, EAZZY APP, etc.).
    
  • Identify prospective leads and recruit new customers.
    
  • Conduct outreach and manage relationships for customer retention.
    
  • Utilize existing partnerships to expand the customer base.
    
• Loan Processing and Compliance:
  • Guide customers through the loan application process, including business and home visits to verify financial information and securities.
    
  • Ensure timely loan approval and disbursement within SLAs.
    
  • Present client requests for approval and manage security perfection and disbursement.
    
  • Initiate recovery processes for overdue accounts.
    
• Marketing and Sales:
  • Conduct marketing outreach to onboard new customers.
    
  • Cross-sell and upsell bank products.
    
  • Recruit ecosystems by leveraging established relationships.
    
• Training and Policy Adherence:
  • Train branch staff on Biashara Banking lending policies, procedures, and new products.
    
  • Ensure compliance with credit policies and act as the custodian of bank policy in the branch.
    
• Customer Service and Support:
  • Provide high-standard customer service, fast-track loan processes, and give prompt feedback on loan requests.
    
  • Liaise with internal and external stakeholders in the branch environment.
    
  • Mobilize clients for financial literacy training and guide them on maintaining proper records.
    
• Portfolio and Relationship Management:
  • Maintain an up-to-date portfolio management toolkit for efficient customer follow-up.
    
  • Conduct post-disbursement visits and baseline all customers.
    
• Deposit Mobilization and Documentation:
  

o Mobilize deposits