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Accor, A Leading MICE & Hospitality Company, ArtCaffe, Java House Africa Ltd, Kempinski HotelsProfession (Restaurant, hospitality, travel, Mid-level)
Industry (Mid-level)
Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Entertainment, events,Finance & FinTech,Financial Services,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Transportation, logistics, storage,
Seniority (Restaurant, hospitality, travel)
© Fuzu Ltd
ArtCaffe
Restaurant + 2 more
Description
Artcaffé is looking for a data-driven and customer-focused CRM Manager to join our team. This role is ideal for someone who is passionate about building meaningful customer relationships, leveraging data insights, and driving engagement and loyalty.
Requirements
- 5-7 years of experience in CRM, marketing, or customer engagement roles
- Strong analytical skills and experience working with customer data
- Experience with CRM tools/platforms (e.g., HubSpot, Salesforce, or similar) as well as managing loyalty programs
- Strong understanding of customer segmentation and lifecycle marketing
- Strong project management and organizational skills
- Excellent communication and collaboration skills
- Experience in F&B, retail, or lifestyle brands is a plus
- Familiarity with automation tools and Al-driven marketing solutions is a plus
Submit your resume and a cover letter to the Email provided, with "ACBLCRMM-0426" or "ACBLCM-0426" as the subject line
Responsibilities
- Develop and execute CRM strategies to drive customer acquisition, engagement, and retention
- Manage and optimize CRM platforms and customer databases
- Design and implement targeted campaigns (email, SMS, loyalty programs)
- Analyze customer data and behavior to generate actionable insights
- Segment audiences to deliver personalized and relevant communications
- Track, measure, and report on campaign performance and ROI Continuously improve customer journeys and lifecycle strategies
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