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Campaign Management Lead

Closing: Aug 18, 2022

1 day remaining

Published: Jun 20, 2022 (2 months ago)

Job Requirements

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Job Summary

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Manage, support & operate campaign management system(s) used by Airtel Kenya (e.g. Unica etc.)Ensure all market campaigns are approved, aligned as per business requirements, appropriately sized, scheduled and delivered to achieve Business goals



Responsibilities

Manage, support & operate campaign management system(s) used by Airtel Kenya (e.g. Unica etc.)Ensure all market campaigns are approved, aligned as per business requirements, appropriately sized, scheduled and delivered to achieve Business goals



1) Governance

- Daily Dashboard review with marketing for accuracy

- End to end campaign creation

- Managing Process for RA validation before any campaign go live

- Owning incidents, tracking and updating all stakeholders including escalations

- Daily/Weekly/Monthly Internal meeting with stakeholders (Marketing, RA)


2) Operations Management

- Support campaign project handover with zero defects to operations i.e. UAT signoff

- Assist business on the requirements phase for enhancement related projects/initiatives

- Maintain Functional architecture & overview

- UCG Frequency creation, scheduling & automation

- Daily, weekly & monthly reports as and when requested

- Ensure proper capacity management is in place for proper growth


3) Audit Compliance

- Ensure execution of audit/RA recommendations;

- Enforce compliance with all IT processes and business related processes


Skills critical to the role:

 Demonstrated success defining and launching excellent IT service operations manuals

 Proven ability to influence cross-functional teams without formal authority

 Conversant with Oracle,DB2,Unix systems,ITIL

 Excellent communication, presentation and organizational skills


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