Closing: Apr 10, 2024
This position has expiredPublished: Mar 29, 2024 (2 months ago)
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Job Summary
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Qualifications
- Bachelor's degree in Hospitality Management, Business, or related field.
- Proven experience in Concierge roles within the hospitality industry.
- Previous working experience in a truly global work environment is essential.
- Previous experience in pre-opening is a plus.
- Strong problem-solving abilities and a commitment to guest satisfaction.
- Excellent communication, interpersonal, and team leadership skills.
- Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
- Flexibility to adapt to a dynamic and fast-paced environment.
Responsibilities
Qualifications
- Bachelor's degree in Hospitality Management, Business, or related field.
- Proven experience in Concierge roles within the hospitality industry.
- Previous working experience in a truly global work environment is essential.
- Previous experience in pre-opening is a plus.
- Strong problem-solving abilities and a commitment to guest satisfaction.
- Excellent communication, interpersonal, and team leadership skills.
- Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
- Flexibility to adapt to a dynamic and fast-paced environment.
- Managing the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the company operating procedures and standards.
- Sound knowledge of local tourist attractions, restaurants, shows, bars and night clubs.
- Extensive network in all aspects of entertainment and trendy places.
- Exceptional guest relations interaction.
- Instruct and give clear directions to guests as requested.
- Negotiate best rates for hotel guests.
- Organize and lead the concierge team, valet parking and doorman to ensure service excellence.
- Bear management responsibility for the processes in the hotel front driveway.
- Specialist instruction and control of all employees subject to his supervision and their work, design of work schedules and calculating working hours, assistance in drawing up the holiday schedule.
- Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby/Concierge area by agreement with the Front Office.
- Ensure the Well-being of all personnel, compile departmental working schedules and ensure departmental meetings are held staff.
- Within the concierge area, ensure departmental orientation is carried out for new members of the team and supervise training procedures.
- Organize the transports of luggage.
- Ensuring a relational and smooth work sequence at all times.
- Follow the hotel SOPs at all times and ensure departmental compliance.
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