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Glee Hotel
Only on FuzuDoorman, Porters & Drivers - Hospitality
Nairobi, Kenya
Glee Hotel
Only on FuzuLaundry & Linen / Uniform Attendants
Nairobi, Kenya
Glee Hotel
Only on FuzuGuest Room & Public Area Attendants - Housekeeping
Nairobi, Kenya
Glee Hotel
Only on FuzuHead Concierge
Nairobi, Kenya
Glee Hotel
Only on FuzuF & B Cashier
Nairobi, Kenya
Glee Hotel
Only on FuzuF & B Waiters, Waitresses, Hostess And Bartender / Mixologist
Nairobi, Kenya
Eden Life
Only on FuzuProcurement And Inventory Coordinator
Nairobi, Kenya
Eden Life
Only on FuzuLaundry Supervisor
Nairobi, Kenya
Eden Life
Only on FuzuSous Chef
Nairobi, Kenya
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Glee Hotel
Only on FuzuSecurity Manager - Hospitality
Nairobi, Kenya
Closing: Jun 8, 2023
5 days remainingPublished: May 27, 2023 (7 days ago)
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Job Summary
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Introduction
Designed by a team of highly skilled local and international multi award winning design firms, our hotel is a game changer in the East African hospitality market. The5-star hotel is based in Runda, Off Norther Bypass Road spreading over 8 acres.
The new luxury hotel features the highest standard, exquisitely designed: 211 guest rooms, an array of restaurants & bars, night club, swimming pool, gym & spa, events’ garden as well as extensive MICE facilities to cater for over 2,000 guests.
Beyond design, the hotel also aims to take customer centricity & employee satisfaction to a new level in the industry. Glee Nairobi is due to open in Nairobi, Kenya soon. For more information, please follow the link below:
Job Brief
These team is responsible for greeting guests at the front door or curb upon arrival. Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage, acquaint each guest with room and features and to provide guests with immediate needs upon arrival.
They are responsible for increasing customer satisfaction by providing efficient, prompt, trouble free and courteous service connected with arriving, in-house and departing guests. The function should be supportive, proactive, analytical and entrepreneurial; creating memorable experiences for our guests and fostering an empowered environment for the team. They should be able to work closely with all key business partners in order to achieve quality results. The job incumbent acts as a brand ambassador for the hotel, reflecting the company culture and values.
Applicant to specify on the role of interest in the cover letter - Doorman, Porter or Driver
Responsibilities
Introduction
Designed by a team of highly skilled local and international multi award winning design firms, our hotel is a game changer in the East African hospitality market. The5-star hotel is based in Runda, Off Norther Bypass Road spreading over 8 acres.
The new luxury hotel features the highest standard, exquisitely designed: 211 guest rooms, an array of restaurants & bars, night club, swimming pool, gym & spa, events’ garden as well as extensive MICE facilities to cater for over 2,000 guests.
Beyond design, the hotel also aims to take customer centricity & employee satisfaction to a new level in the industry. Glee Nairobi is due to open in Nairobi, Kenya soon. For more information, please follow the link below:
Job Brief
These team is responsible for greeting guests at the front door or curb upon arrival. Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage, acquaint each guest with room and features and to provide guests with immediate needs upon arrival.
They are responsible for increasing customer satisfaction by providing efficient, prompt, trouble free and courteous service connected with arriving, in-house and departing guests. The function should be supportive, proactive, analytical and entrepreneurial; creating memorable experiences for our guests and fostering an empowered environment for the team. They should be able to work closely with all key business partners in order to achieve quality results. The job incumbent acts as a brand ambassador for the hotel, reflecting the company culture and values.
Applicant to specify on the role of interest in the cover letter - Doorman, Porter or Driver
Offer consistently professional, friendly, warm and engaging service
Ensure guests are greeted appropriately upon arrival in a warm manner
Open car doors for arriving and departing guests and escort them to the lobby
Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
Forward all guest complaints or problems to the manager on duty
Ensure that an effective handover is made between duty shifts
Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
Establish, promote and maintain good public relation while meeting or exceeding guest expectations
Carrying and labelling guests’ luggage with tags
Sweeping and mopping floors and vacuum carpets
Ensuring building entrance is free of clutter at all times
Report damages, call technicians and monitor repairs
Comply with health and safety regulations
Follow evacuation rules in case of emergencies
Requirements
- Certificate or Diploma in Tourism/Hotel Management or its equivalent
- 2+ years of experience, preferably in a luxury hotel environment
- Good understanding of the hotel as well as scenic attractions to recommend to guests upon receiving requests for the same
- Guest services experience
- Proven track record in a similar role
- Strong analytical, interpersonal and problem-solving skills
- Excellent Microsoft Office application
- Highly organized, ability to be flexible and proven skills working in an environment with constant standing and walking throughout the shift
- Ability to deal efficiently with complaints exhibiting a solid customer service approach
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