Customer Service & Billing Officer - Reliever (Hospital )

We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.

Job Requirements

• Diploma in Front Office & Administration, Hospitality Management or any related course.
  
• Utalii College graduand is an added advantage.
  
• Attained a C or higher in your KCSE.
  
• Proficient in Microsoft Office.
  
• Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment.
  

Competencies and Skills Required

• Excellent communication and presentation skills.
  
• Enthusiasm and Reliability
  
• Ability to multi-task and work under pressure
  
• Highly adaptable
  
• Exceptional interpersonal skills
  
• Emotionally Intelligent
  
• Empathetic
  
• Strong customer centric skills
  

We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.

Job Requirements

• Diploma in Front Office & Administration, Hospitality Management or any related course.
  
• Utalii College graduand is an added advantage.
  
• Attained a C or higher in your KCSE.
  
• Proficient in Microsoft Office.
  
• Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment.
  

Competencies and Skills Required

• Excellent communication and presentation skills.
  
• Enthusiasm and Reliability
  
• Ability to multi-task and work under pressure
  
• Highly adaptable
  
• Exceptional interpersonal skills
  
• Emotionally Intelligent
  
• Empathetic
  
• Strong customer centric skills
  

• Maintaining a positive, empathetic and professional attitude towards clients at all times
  
• Primary point of contact within the hospital
  
• Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints
  
• Welcoming, receiving, guiding and directing the patients around the hospital
  
• Filling and processing of application forms
  
• Investigate and respond to all customer enquiries promptly.
  
• Escalate complex queries to the appropriate functional area.
  
• Carry out customer and product related document processing
  
• Make customers’ experiences better by ensuring customer satisfaction
  
• Communicating with customers through various channels.
  
• Develops and maintains strong relationships with customers by providing support, information, and guidance
  
• Performing billing duties.
  
• Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
  
• Answer all incoming calls and redirect them or keep messages.
  
• Handling patients, referral sources, and administrative department inquires
  
• Assisting the doctors in booking appointments for the next visit of the patient.
  
• Entering patient information into a customer information system
  
• Serving as a backup when other employees are out due to absent staff members
  
• Any other duties as assigned.