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Deputy Director, Customer Service - Specialized Programmes

Closing: Aug 16, 2022

5 days remaining

Published: Jul 29, 2022 (13 days ago)

Job Requirements

Education:

Work experience:

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Job Summary

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Qualifications

  • Bachelor’s degree in any of the following Marketing, Commerce, Pharmacy, or other business/ Health related field from a recognized institution
  • Master’s degree in either Business Administration, Marketing or any other equivalent qualification from a recognized institution
  • Membership to professional body or Association in good standing where applicable;
  • Management Course lasting not less than four (4) weeks from a recognized institution; and
  • Demonstrable understanding of the public sector pharmaceutical market and how the public health sector supply chain operates;
  • Proficiency in use of MS Office applications and ERP platform; and
  • Fulfil the requirements of Chapter Six (6) of the Constitution

Experience

  • A minimum period of ten (10) years in relevant work experience and at least three (3) years in a Supervisory position in the Public Service or Private Sector


Responsibilities

Qualifications

  • Bachelor’s degree in any of the following Marketing, Commerce, Pharmacy, or other business/ Health related field from a recognized institution
  • Master’s degree in either Business Administration, Marketing or any other equivalent qualification from a recognized institution
  • Membership to professional body or Association in good standing where applicable;
  • Management Course lasting not less than four (4) weeks from a recognized institution; and
  • Demonstrable understanding of the public sector pharmaceutical market and how the public health sector supply chain operates;
  • Proficiency in use of MS Office applications and ERP platform; and
  • Fulfil the requirements of Chapter Six (6) of the Constitution

Experience

  • A minimum period of ten (10) years in relevant work experience and at least three (3) years in a Supervisory position in the Public Service or Private Sector


  • Developing, implementing and executing customer service strategies within the institutions.
  • Marketing Health Products & Technologies to Special Programmes;
  • Managing order placement by Special Programmes;
  • Keeping track of sales and selling KEMSA’s products to Special Programmes;
  • Processing orders and addressing customers queries and complaints from Institutional health facilities;
  • Creating awareness for KEMSA Health Products & Technologies in Special Programmes;
  • Collating and analyzing the business data;
  • Communicating customer requirements to internal departments to ensure that Special Programmes’ needs are met;
  • Sensitizing Special Programmes on availability of HPTs;
  • Implementing the Authority’s sales and marketing strategies;
  • Compiling sales and marketing reports with regard to Special Programmes;
  • Liaising with Special Programmes on medical supply matters to ensure continued supply of HPTs; and
  • Responding to feedback from Health Care personnel involved in drug management in Special Programmes on product requirements/performances and service levels.


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