3-5 years in management consulting, marketing, or similar analytical project roles, with at least 1 year of managing high-performing teams, ideally with diverse roles across business/design/tech
Demonstrated expertise in business analysis with a history of using data-driven insights to make informed decisions
Experience in identifying pain points and successfully implementing innovative solutions
Solid experience in change management, including gaining buy-in from teams, overcoming resistance, and ensuring smooth transitions
Strong project management skills, including overseeing multiple initiatives and ensuring their successful completion
Excellent English communication skills, both verbal and written
Background in working with technology, including proficiency in project management tools and data analysis software
Proven ability to adapt to changing circumstances and adjust strategies as needed based on past experience
Strategic Thinking: Demonstrated strategic thinking abilities and a history of aligning efforts with organizational objectives
Previous success in fostering collaboration across different departments and teams

What You’ll Need To Succeed

3-5 years in management consulting, marketing, or similar analytical project roles, with at least 1 year of managing high-performing teams, ideally with diverse roles across business/design/tech
Demonstrated expertise in business analysis with a history of using data-driven insights to make informed decisions
Experience in identifying pain points and successfully implementing innovative solutions
Solid experience in change management, including gaining buy-in from teams, overcoming resistance, and ensuring smooth transitions
Strong project management skills, including overseeing multiple initiatives and ensuring their successful completion
Excellent English communication skills, both verbal and written
Background in working with technology, including proficiency in project management tools and data analysis software
Proven ability to adapt to changing circumstances and adjust strategies as needed based on past experience
Strategic Thinking: Demonstrated strategic thinking abilities and a history of aligning efforts with organizational objectives
Previous success in fostering collaboration across different departments and teams

Take an analytical approach to implement and improve key aspects of our creative services
Collaborate with cross-functional teams to gather insights and input for bottlenecks, pain-points and optimization
Ensure that processes are easy to understand and follow for all stakeholders.
Continuously update and adapt standards to meet changing business needs and industry trends
Help set strategies for improving craft and productivity within the organization
Identify impactful practices and tools, alongside the Director of Craft & Productivity, Director of Data & AI, and Creative Director of New Horizons
Drive initiatives to streamline service processes and workflows
Utilize data analysis skills to gather insights, build models, and make data-driven decisions related to service processes, quality, and productivity
Work closely with service teams, operations, and project managers to ensure alignment with processes, efficient feedback, and quick iteration
Act as a bridge between Creative Excellence, Services and other departments, facilitating effective communication and understanding
Track project progress, manage risks, and ensure timely delivery of outcomes

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Senior Productivity Manager - Nairobi