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Global IT Manager

Closing: Jun 2, 2022

7 days remaining

Published: May 5, 2022 (21 days ago)

Job Requirements

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Job Summary

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You will be the lead technical contact for the global desktop and infrastructure support team. This role requires strong hands on IT infrastructure, IT process and vendor management skills.

You will be responsible for building and maintaining existing deployed technology and consistent application of industry's best practice processes. You will supervise the implementation and maintenance of our company's computing needs and will be accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines.



Responsibilities


You will be the lead technical contact for the global desktop and infrastructure support team. This role requires strong hands on IT infrastructure, IT process and vendor management skills.

You will be responsible for building and maintaining existing deployed technology and consistent application of industry's best practice processes. You will supervise the implementation and maintenance of our company's computing needs and will be accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines.



  • Manage and support the global desktop and infrastructure support teams by providing technical expertise and direction relating to infrastructure tools and process.

  • Design, develop, support, and optimize infrastructure, tools, solutions and process in line with budget, approved operational and strategic objectives.

  • Ensure budgets and schedules meet corporate requirements.

  • Ensure the quality of IT Support is consistent for our global team to support agreed operating model.

  • Make decisions on administrative/operational matters for the IT function with guidance from the senior management and ensure effective achievement of objectives within SLA’s.

  • Provide service desk support for incoming queries from office based and remote based team and issues related to computer systems, software and other hardware.

  • Perform Active Directory administrative tasks including creating users, reviewing group policy settings, and managing computer accounts within an organizational unit structure.

  • Lead the inventory management and procurement activities. initiate warranty repairs and lifecycle replacement schedules.

  • Keep abreast of latest technology trends and developments. Review technical architectures and propose improvements to satisfy forecasted requirements.

  • Responsible for security and compliance strategy, delivery and audit.

  • Create training materials and user documentation.

Qualifications

  • BS in Computer Science, MIS or similar field.

  • 5+ years of experience as an IT Manager or relevant experience.

  • Strong written and oral communication and presentation skills.

  • Strong troubleshooting skills and ability to handle multiple competing priorities.

  • Experience creating end-to-end scalable processes from scratch in a fast-growing startup environment.

  • Experience working with a fully remote working team and imparting support to the team in a remote setup.

  • Excellent knowledge of technical management, information analysis and of computer hardware/software systems

  • Familiarity with principles and practices of ITIL standards.

  • Very good knowledge of Cisco equipment and solutions as well as security solutions.

  • You have CompTIA Security+, CISM, CISSP or are working towards one (or more) of these qualifications

  • You are familiar with ISO 27001 and ISO 27002.

  • Experience using MDM solutions (Jamf, JumpCloud etc.)


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