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Parent Fee Support Coordinator - Eldoret

Closing: May 20, 2024

This position has expired

Published: May 14, 2024 (13 days ago)

Job Requirements

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Job Summary

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ABOUT YOU

Skills, Experience & Qualifications required:

  • A Bachelor’s Degree (in Business preferred)
  • CPA (K) or Finalist or it's equivalent (ACCA, CA etc) is an added advantage
  • A minimum of 1-2 years of working experience.
  • Experience in a startup or in a company that gives you significant autonomy and responsibility 
  • Have strong project management skills: able to juggle multiple tasks and meet deadlines and targets.
  • Results-driven: goal-oriented, moves fast and takes ownership of work.
  • Eager to learn and accepts feedback as a positive step to professional growth.
  • Excitement about our organizational culture—and in particular, be fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
  •  Ability to treat all confidential information with the utmost professionalism.


Responsibilities

ABOUT YOU

Skills, Experience & Qualifications required:

  • A Bachelor’s Degree (in Business preferred)
  • CPA (K) or Finalist or it's equivalent (ACCA, CA etc) is an added advantage
  • A minimum of 1-2 years of working experience.
  • Experience in a startup or in a company that gives you significant autonomy and responsibility 
  • Have strong project management skills: able to juggle multiple tasks and meet deadlines and targets.
  • Results-driven: goal-oriented, moves fast and takes ownership of work.
  • Eager to learn and accepts feedback as a positive step to professional growth.
  • Excitement about our organizational culture—and in particular, be fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
  •  Ability to treat all confidential information with the utmost professionalism.


Collections & Customer engagement

  • Play a key role as a member of the collections team to ensure collections targets are met
  • Primary responsibility is the collection of an outstanding debt within agreed deadlines
  • Support weekly communication strategies (emails, calls, etc.) to manage and assist in collecting delinquent debtors
  • Ensure customer queries are responded to within agreed timelines
  • Ensure records of customer interactions, comments, complaints and transactions are maintained

Stakeholder engagement

  • Family engagement - Communication
    • Maintain a positive, empathetic and professional attitude towards parents at all times.
  • School Leaders and School Teams
    • Ensure that school leaders for campus(es) you are responsible for are updated on their campus specific fee collection rates.
    • Ensure risk areas are brought to the attention of the school leader and remedies actively discussed and implemented in partnership
    • Ensure gating is conducted in a family centric manner and on time.

Business control environment

  • Implement internal controls across areas of responsibility to ensure accuracy and timely delivery of responsibilities
  • Ensure timely and accurate update of dashboards and trackers as required for business decision making.

General

  • Contribute to the ongoing improvement of Nova Pioneer by suggesting and implementing measures that increase productivity, reduce costs and raise customer service levels
  • Maintain an effective and productive working relationship with the Finance team and contribute to activities to improve interaction and collaboration with the Finance team 
  • Achieve and maintain proficiency with the system and tools required to perform duties 
  • Other duties as assigned by the Global Collections Manager, which may include (but not limited to) assisting with billings during peak times.


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